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Ordering and Shipping Instructions:

Ordering Instructions for Using E-Mail, Regular Mail, Telephone or Fax
Terms
Payment
Foreign Shipments
Discounts
Shipment of Orders
Claims - U.P.S. and Motor Freight Shipments

Ordering Instructions:

E-Mail Orders: Use the E-Mail address orders@shilohmolds.com
Regular Postal Mail: Mail your order to:
PO Box 7465, Springdale, AR 72766
Telephone & Fax Orders: (479) 750-3344, Fax: (479) 789-5280

Include the following in orders placed:

1. Quantity

2. Mold Line

3. Item Number

4. Description (optional)

5. Price and Payment Method (*Credit Card or Check)

*Note: Shiloh's or the appropriate Distributor will contact you for Credit Card Information.
Do not include credit card information in E-Mails. Go to Payment Information>

For maximum service and freight savings, order through your nearest authorized Shiloh Distributor or Dealer stocking our molds. For a listing of the Distributor(s) in your area and their phone & Fax numbers, go to the Shiloh's Distributors Page. If the distributor or dealer nearest you does not have the molds you want in stock they will be happy to order them for you. If a distributor or dealer is unable to fill your order promptly or to your satisfaction, you may place your order direct with our main office.

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Terms

The prices listed on excused order blank are retail prices, F.O.B Springdale, Arkansas and supersede all previous prices. Arkansas residents only, if actual molds and accessories are to he resold and you wish to claim the molds for resale, a completed and signed resale card MUST ACCOMPANY YOUR ORDER, otherwise include state sales tax. If molds are for resale, unit Transportation charges to destination are to be added for full retail price. All prices are subject to change without notice.

Prepaid freight shipments (as required by SCHOOLS, MILITARY. HOSPITALS, INSTITUTIONS, ETC)-prepaid freight charges will be added to the invoice as a separate item. Orders cannot be processed unless authorization for prepaid freight charges appear on the purchase order.
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Payment:

Please send check or money order with your order. We accept Master Card or Visa on orders of $50.00 or more.
For Mailed orders: please list name as it appears on the card, credit card numbers and expiration date.
Go to Ordering Instructions for Using E-Mail: Do not include credit card information in E-Mails.
Sorry, no C.0.D's. Do NOT include extra payment for freight charges or ask to be billed. All freight charges are collected from you, the customer when moles are delivered.
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Foreign Shipments:

All Canadian and foreign orders must be paid with Certified check or International money order payable in U.S. Funds. All Canadian and foreign orders. are subject to a 10% service charge. Maximum charge: $10.00 in U.S. Funds.
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Discounts:

Discount schedules will be furnished upon request written on business lettehead, or if a business card or tax number is furnished. We reserve the right to adjust discounts at our own discretion.
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Shipment of Orders:

All orders will be shipped either motor freight or U.P.S. All transportation charges to be paid by consignee. NO C.O.D.. PARCEL POST, OR DROP SHIPMENTS ACCEPTED. If you have any preference as to motor freight lines, please tell us; otherwise, we will use our best judgement in selecting the carrier which will give the fastest, most efficient service to your area.
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Claims:

U.P.S. - Call U.P.S. immediately. Save damaged item(s), original carton and packing material.

Motor Freight Shipment - All mold shipments are insured. Look your shipment over carefully. Damaged boxes mean damaged contents. On obviously broken or damaged boxes, BEFORE YOU SIGN THE FREIGHT BILL, have the truck driver make a full description of breakage or damage on all copies; likewise for any shortages of cartons. If this is done, full damages, including freight charges can be collected from the trucking company. In case of concealed damage, discovered during prompt uncrating, save all boxes and packing material and contact the Transportation company immediately for inspection. Read the inspection report and note any pertinent objections thereon before signing. Keep one copy. Remember - AN INSPECTION IS NOT A CLAIM! So as soon as the inspection has been made, file your claim...the inspector can leave the proper forms. This inspection report, along with a copy of our invoice, the original bill of lading and the freight bill, will properly support your claim. Make the claim payable to you. THIS IS YOUR RESPONSIBILITY. WE CANNOT DO IT FOR YOU! On replacement of damaged molds, please treat as a new order with us.
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